Privacy Policy

Effective date: 17 March 2025

At FutureConcept ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit our website

ww.futureconcept.com.au ("Website"), use our services, or engage with us in any way.

By accessing or using our Website or Services, you consent to the collection and use of your personal data in accordance with this Privacy Policy. Please take the time to read it carefully.

1. Information We Collect

We may collect personal and business information in the following ways:

Personal Information: When you interact with us, we may collect personal information such as your name, email address, phone number, billing address, and payment details.
Account Information: When you create an account with us, we may collect information such as your username, password, and other account details to provide you with access to our Services.
Payment Information: We use Stripe to process payments. While we do not store your payment details, Stripe may collect and process your payment information securely.
Social Media Information: In order to provide our social media management services, we may access and manage your social media accounts (e.g., Facebook, Instagram, Twitter). You will need to provide us with access credentials or authorization to manage these accounts.
Usage Data: We may collect information on how you use our Website and Services, such as IP address, device type, browser type, pages visited, and time spent on our Website. This helps us improve our Website and Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To deliver the social media management services you have requested, including content creation, account management, and strategy development.
To Process Payments: To process subscription payments and manage billing information.
To Communicate with You: To send you updates, billing reminders, service-related notifications, and promotional materials (if you have opted in).
To Improve Our Services: To analyze how you use our Website and Services to improve your experience and optimize our offerings.
To Ensure Legal Compliance: To comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us deliver our services, such as Stripe for payment processing or cloud hosting providers. These third parties are obligated to protect your information in accordance with this Privacy Policy.
Legal Requirements: We may disclose your information to government authorities or law enforcement agencies if required by law, court order, or if we believe such action is necessary to comply with legal obligations or protect our rights or the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. We use a variety of security technologies, including encryption, secure servers, and firewalls, to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

As a user of our services, you have certain rights concerning your personal information:

Access and Correction: You can request access to the personal information we hold about you and ask for corrections if that information is inaccurate or incomplete.
Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations we may have.
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt-out by clicking the "unsubscribe" link in the email or contacting us directly.
Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect your ability to use certain services.

To exercise any of these rights, please contact us at the details provided in the Contact Us section.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience on our Website. Cookies are small files that are placed on your device to help us analyze website traffic, customize content, and remember your preferences.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Website.

8. International Data Transfers

As we operate in Australia, your personal information may be stored and processed in Australia. If you are accessing our Website from outside of Australia, please be aware that the data protection laws in Australia may differ from those in your country. By using our Website and Services, you consent to the transfer of your information to Australia.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.

By using our Website and Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.